SCHEDULE SERVICE

If your appliance is under warranty, you must contact the warranty company first before scheduling service with us. If your appliance falls under the 1 year manufacture warranty, you must contact the manufacture.


BRANDS AND APPLIANCES

Our professionally trained technicians are certified to repair all home appliances of the Whirlpool® family

  • Refrigerators
  • Beverage centers
  • Wine Coolers
  • Dishwashers
  • Garbage Disposers
  • Trash Compactors
  • Microwaves
  • Ovens
  • Ranges
  • Washers
  • Dryers
  • Vent Hoods



Customer Service
(800) 253-1301


Customer Service
(800) 344-1274

Customer Service
(800) 422-1230

Customer Service
(800) 536-6247

Customer Service
(866) 616-2664

Customer Service
(866) 342-4089

TEAM

Meet our staff and team of technicians

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Jay P

Technician Manager

Joined our family in 2017

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Jim W

Service Manager

Joined our family in 2004

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Cindy P

Office Manager

Joined our family in 2003
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Penny P

Billing Manager

Joined our family in 2005
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Chuck F

Parts Department

Joined our family in 2013
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Carissa S

Dispatching

Joined our family in 2011
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Sam T

Call Taker

Joined our family in 2012
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Ashley W

Call Taker

Joined our family in 2017
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Danyell B

Call Taker

Joined our family in 2018
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Megan T

Call Taker

Joined our family in 2019

EMPLOYMENT

Interested in a career at Platinum Factory Service?
Please fill out and submit the form below

Reviews

Check out Google Reviews to see what our customers have to say

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Hey,This is a blog title

By admin / Sept 18, 2014

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Hey,This is a blog title

By admin / Sept 18, 2014

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Hey,This is a blog title

By admin / Sept 18, 2014

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ABOUT US

Who is Platinum Factory Service?

Where

We are an Ohio based company that began in 1997 as a partnership between Bob Pyle and Matt Montgomery. Our call center is located in Bellaire, Ohio.


Growth

Over the past 15 years we have grown to employ multiple employees in 5 different states. Our technicians constantly stay up-to-date on new models of appliances and are trained multiple times a year.


Belief

Our company was built on the belief that “We want to treat people the way that we want to be treated”. We are fortunate to have a staff committed to these beliefs.

Service

We will assure you that we will deliver Professional and CARING service for all of your appliance needs from the time we answer the phone until the time we leave the house.

CONTACT US

Please feel free to contact us with any questions or concerns

Platinum Factory Service (Home Office)

&nbsp

3446 Noble St.

Bellaire, OH 43906

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Phone: (800) 840-8005

Parts: (877) 619-4985

Fax: (740) 671-0249

info@platinumfactoryservice.com

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I saw where your shop is located? You drove all the way from Bellaire Ohio?”

- Customer

Actually, all of our technicians live locally in their service area. We do not report to a shop. All parts ordered are sent directly to us. This allows us to run more efficiently.”

- Technician